Terms & Conditions - LOVE BY LOLA

The following conditions apply to all agreements entered into by customers and LOVE BY LOLA Handelsbolag (”LOVE BY LOLA”) regarding the purchase and delivery of goods from LOVE BY LOLA’s website www.lovebylola.com (the “Website”).

PURCHASE AGREEMENT

A Purchase agreement has been entered into and applies when you as a customer (”the Customer”) has fully paid the order of goods on LOVE BY LOLA’s Website. After the payment has been completed, the Customer receives an order confirmation by e-mail from LOVE BY LOLA confirming the purchase. LOVE BY LOLA only delivers goods to persons with a minimum age of 18 years, as Swedish law requires such age to be met for entering into agreements. Furthermore, the Customer has to leave accurate information of a physical shipping address and an e-mail address.

PRICES & FEES

When ordering goods on the Website, the listed prices that are stated for each product is current and valid. The price of a product is given in Swedish kronor (SEK) or in Euro (EUR) and is always including the current VAT applicable in Sweden (currently 25%). The price excludes shipping fee for delivery within Sweden with the distributor Posten Sverige AB. The shipping fee within Sweden is 40 SEK (40 EUR) .The shipping fee for international deliveries is 130 SEK (13EUR). The prices do not include fees for returning the goods, any applicable payment fees, transaction fees or similar fees that the customer’s bank may require for the payment transaction. The price do not include local taxes and fees that may be applicable to Customers outside the European Union (EU).LOCAL TAXES & FEES
Please note that local charges and fees, for example sales tax and customs duty fees, may occur for Customers that order goods from the Website that will be delivered to countries outside the European Union (EU). The local taxes and fees depends on regulations in the country that the goods will be delivered within and is based on the Customers delivery address, region and local customs duties. These charges are at the Customers own expense and are not included in the price on the Website. The local taxes and fees and are usually payable when the Customer picks up the goods from a post office or similar.

PAYMENT

LOVE BY LOLA has the right to charge the Customer for an order of goods from the Website before any delivery will be made. Completed payment is a prerequisite for an order to be handled and is therefore a condition for the delivery. The payment to LOVE BY LOLA is handled by our partners PAYSON AB (”PAYSON”) and PayPal (“PayPal”) to guarantee a secured payment transaction. The Customer can choose between following two payment options:

PAYSON DIREKT provides a secured payment solution for card transactions. The payment transaction is handled through direct payment between PAYSON and the Customer’s bank. PAYSON collaborates with VISA, MasterCard and all Swedish banks who offers direct payment to their customers (Handelsbanken, SEB, Nordea och Swedbank). The Customer does not have to be a member of PAYSON in order to make payments through PAYSON DIREKT.Payment through PAYSON DIREKT is made as follows:
When you as a customer has selected the goods for your order on the Website and reached the step in the payment process called ”check out”, you fill in your personal information. Thereafter, you choose the payment solution ”PAYSON DIREKT” and is transferred to a secured site provided by PAYSON where you have to fill in more information such as card number etc. The information has to be accurate in order for the purchase transaction to be completed. The money is thereafter reserved directly from your bank account, which means that you cannot dispose the reserved amount of money but the money has still not yet been withdrawn from your bank account.*Please note that PAYSON FAKTURA (i.e. Payson’s invoice services) is not available to Customers outside Sweden. PayPal provides a secured payment solution for the Customer. The payment transaction is made either through the Customer’s PayPal account or through direct payment between PayPal and the Customer’s bank. PayPal collaborates with VISA, MasterCard, American Express and Discover Network.Payment through PayPal is made as follows:
When you as a customer has selected the goods for your order on the Website and reached the step in the payment process called ”check out”, you fill in your personal information. Thereafter, you choose the payment solution ”PayPal” and is transferred to a secured site provided by PayPal where you choose between payment through your PayPal account or payment directly through your bank. You have to fill in more information on the secured site such as card number etc. The information has to be accurate in order for the purchase transaction to be completed. The money is thereafter reserved directly from your PayPal account or bank account, which means that you cannot dispose the reserved amount of money but the money has still not yet been withdrawn from the account you have selected.

SECURED PAYMENTS

LOVE BY LOLA’s partners PAYSON and PayPal handle the purchase transaction on the Website and LOVE BY LOLA is therefore not processing any payment data at the time of the purchase.  PAYSON and PayPal is responsible for the payment transaction and that such transaction is encrypted and supports 3D-secure. PAYSON and PayPal always control that the Customer’s bank card is valid and has coverage for the purchase amount. In the event that there is not coverage for the purchase amount, LOVE BY LOLA has the right to refuse the card purchase and PAYSON respectively PayPal will then deny the transaction.

PAYSON started in 2004 in Sweden and has over one million users, is of good reputation and provides secured payment solutions on the internet. PAYSON provides high security for payments and is PCI-certified by Trustwave, which is an international organization for secured e-commerce. All internet traffic is encrypted by SSL 128 bits, and all card transactions are based on the banks 3D-secure technology in order to prevent unauthorized access in the treatment of the Customer’s debit or credit card number. To learn more about PAYSON, read more here www.payson.se.

PayPal has over 100 million users worldwide and is a common payment solution used by hundreds of thousands of e-commerce stores. Payment through PayPal is always secured and encrypted by PayPal. To learn more about PayPal, read more here www.paypal.com.

DELIVERY AND SHIPPING

LOVE BY LOLA delivers all goods that are ordered on the website through the distributor Posten Sverige AB. LOVE BY LOLA’s ambition is to deliver the goods to the Customer within 1-3 working days to a shipping address within Sweden and 1-10 working days to shipping addresses international. The order will be delivered once the purchase and order is completed.

If goods are damaged or lost during the delivery to the Customer, LOVE BY LOLA is responsible for such loss. The Customer must notify LOVE BY LOLA ‘s customer service within a reasonable time (within 1 month) from the purchase date by sending an e -mail to order@lovebylola.com. If the goods are damaged or lost when the Customer returns them to LOVE BY LOLA, the Customer is responsible for the loss.

Shipping costs will be added for all deliveries.
The shipping fee within Sweden is 40 SEK (40 EUR) .The shipping fee for international deliveries is 130 SEK (13EUR).

RETURN OF GOODS

The Customer has a right to return the goods within 14 days after receiving the delivery with effect from the date of the delivery. The Customer uses the right of withdrawal from the purchase agreement by notifying LOVE BY LOLA of such request by sending an e-mail notice to LOVE BY LOLA’s customer service at order@lovebylola.com. The Customer will then receive more information by e-mail of how to do a return.

The condition of a withdrawal from the purchase agreement is that the goods ordered and delivered to the Customer have been returned to LOVE BY LOLA’s mail address within 14 days after the delivery date and that the goods are undamaged, i.e. in original packaging , unused, free of stains, all the labels remain, that panty liners are not removed and returned in toiletry bag which the goods are packaged in. As swimwear products are hygienically sensitive products, it is important that the seal between the panty liner and the bottom is unspoiled in order for a return to be accepted.

Any return shipping fee is paid by the Customer. In case of faulty goods, please see section ” Faulty goods” for more information about how to do a complaint.

When LOVE BY LOLA has received the goods that have been returned in accordance with above and such return has been accepted by LOVE BY LOLA, the money which have been paid for the goods will be refunded to the Customer within 14 days. The value of the goods is refunded, minus shipping costs if the delivery has been made to an international shipping address. The money will be refunded to the same bank account that was used for the payment transaction through PAYSON DIREKT. If the Customer would like to replace the goods, please contact Customer service.

FAULTY GOODS

In case of faulty goods, i.e. obvious material-, production or shipping damages, the Customer is asked to immediately send a complain to LOVE BY LOLA’s customer service on the e-mail address order@lovebylola.com with a description and picture of the damaged goods. For approved complains, LOVE BY LOLA sends a new return label to the Customer by e-mail. LOVE BY LOLA pays for the return costs of approved faulty goods.

OUT OF STOCK

An offer to purchase goods on the Website is time limited and as long as the stock lasts. In case of final sale of goods or miscalculation of the stock, LOVE BY LOLA has the right to cancel the order and refund any payments made by the Customer. In case of such event, the Customer will be contacted by LOVE BY LOLA and the money paid for the goods will be refunded.

DISCOUNT & GIFT CARD

If the Customer has a discount code or a gift card (so called “Coupon code”), it can be used as a payment method on the Website. The amount corresponding to the Coupon code is automatically deducted from the total purchase amount and can cover the entire purchase amount, which will be the Customer’s payment, or cover a small part, which means that the Customer needs to pay the remaining amount of the total sum by PAYSON DIREKT.

LOVE BY LOLA’s Coupon codes cannot be combined with each other and the Customer cannot use two different Coupon codes on one single purchase. A Coupon code cannot be corrected on the purchase amount after the purchase (in retrospect).

If the Customer wants to use the right to withdrawal from the purchase and return fully or partially paid goods where the payment has been made through a gift card, the refund will be that the Customer receives a new gift card containing the amount used for the purchase. If the Customer has partially paid the purchase price of the goods by debit or credit card, the balance (which remains after the gift card amount has been repaid and shipping cost has been deducted from the amount) will be refunded to the same bank account that was used for the payment.

FORCE MAJEURE

In the event of Force Majeure, e.g. natural disasters, strikes , illness of personnel, transportation disruptions, trade barriers or bans, government decisions, failed deliveries from subcontractors, costly events or related similar event that is beyond LOVE BY LOLA ‘s control and whether this event occurs in LOVE BY LOLA’s business or within LOVE BY LOLA’s suppliers, LOVE BY LOLA’s obligations to the Customer is postponed. If the event of Force Majeure is longer than one (1) month, the Customer as well as LOVE BY LOLA, has the right to cancel the purchase and withdraw from the purchase agreement without any obligation to pay damages to the other party. If the purchase agreement is cancelled, the conditions between the parties shall be as if the purchase agreement never occurred (i.e. the customer will be refunded for the amount paid for the goods and LOVE BY LOLA shall recover any goods delivered to the Customer).

CHANGES OF THE TERMS & CONDITIONS

LOVE BY LOLA may change the terms and conditions. It is therefore recommended that the Customer reads them at the time of each purchase. If you as a Costumer have any questions regarding the terms and conditions you are welcome to contact us through “Contact us” on the Website or by sending an e-mail to order@lovebylola.com.

INTELLECTUAL PROPERTY RIGHTS

LOVE BY LOLA is the owner of all intellectual property rights of all pictures, video material, illustrations, logotypes and texts that are available for the reader on the website www.lovebylola.com. A written consent from LOVE BY LOLA is necessary if any other party would like to use such material..

RESERVATIONS

LOVE BY LOLA has no liability for any mistakes in texts or illustrations. Any dispute is referred to the Swedish National Board for Consumer Disputes (ARN) or the European Consumer Centers Network (ECCN).